Сервис
Service
Reliable Support from Production to Delivery
We provide professional after-sales assistance, flexible packaging solutions and reliable shipping support for customers worldwide.
After-Sales Service
One-Year Warranty
All products manufactured by our company are covered by a one-year warranty. If a product develops a manufacturing-related problem during the warranty period, we will provide free repair service or replacement parts.
Warranty Exclusions
Damage caused by improper operation, human factors or inadequate management by the customer is not covered by the warranty or replacement policy.
Technical Support
Professional remote technical guidance is available to help customers resolve product operation and technical issues.
Spare Parts
Our products do not normally require spare parts for routine operation.
Global Support Coverage
We provide remote technical guidance and after-sales support to customers worldwide.
Logistics & Packaging
Shipping Method
Sea freight is our standard and most commonly used method for international shipments.
Packaging Solutions
Packaging details will be discussed and confirmed with the customer. We will make every effort to meet specific packaging and transportation requirements.
FAQ
Key information about customization, lead times, payment terms and order fulfillment.
What is the process for customized products?
For products other than our standard machines, the customization process begins with confirming the customer’s requirements. We then discuss the technical parameters and appearance, prepare a proposed solution and evaluate its feasibility. Once approved, we purchase the required materials and components and begin production. After production is completed, the customer may inspect the equipment at our factory or conduct a remote video inspection before shipment.
What is the production lead time?
The production lead time generally ranges from 10 to 90 working days, depending on the product type and the complexity of customization. The specific delivery schedule will be discussed and confirmed with the customer before production begins.
What are your payment terms?
For customized international orders, full payment is required before customization and production begin. For standard products, a 50% deposit is required after order confirmation. The remaining balance must be paid in full after production is completed and before shipment.
We would love to hear from you.
Contact Us
Get a Free Qoute
Phone Number
+86 13590263846
Email Address
Room 201, Unit 1, Building 1, Bijiashan Garden, No. 2004 Nigang West Road, Meigang Community, Huafu Subdistrict, Futian District, Shenzhen, Guangdong, China
